Terms of Business – Window Cleaner Essex
1. About Us
Window Cleaner Essex provides residential and commercial window and exterior cleaning services throughout Essex. We are a fully insured independent business and all work is carried out by trained, qualified staff.
2. Services Provided
We offer:
Window cleaning (residential and commercial)
Gutter clearing
Soffit and fascia cleaning
Conservatory roof cleaning
All work is carried out using professional equipment, including purified hot water systems and gutter vacuums, ensuring safe and effective cleaning.
3. Appointments & Access
Customers are responsible for ensuring safe access to the property on the day of cleaning.
If access is restricted or unsafe, we may be unable to complete the clean, and a charge may still apply.
Appointments may be rescheduled due to unsafe weather conditions or operational reasons.
4. Payment Terms
Payment is due upon completion of the clean unless otherwise agreed.
We accept payment by cash, bank transfer, or Direct Debit (where available).
Late payments may result in suspension of future services.
5. Satisfaction Guarantee
We offer a 48-hour satisfaction guarantee on all exterior cleans.
If you are not fully satisfied, please contact us within 48 hours of your clean, and we will return to re-clean the affected areas free of charge.
Complaints made after this period may not be covered by the guarantee.
6. Rain & Weather Policy
We work in light rain. Rainwater is close to pure and does not affect the quality of our clean.
If the weather is severe and prevents work from being carried out safely, the appointment will be rescheduled.
7. Liability & Damage
We take great care when working on your property. In the unlikely event of any damage caused by us, we will investigate and rectify where appropriate.
We cannot be held liable for pre-existing damage, poor seals, loose paintwork, or defective fixtures.
8. Cancellations & Missed Appointments
If you wish to cancel or reschedule, please give at least 24 hours’ notice.
Repeated short-notice cancellations may result in removal from our regular cleaning schedule.
9. Regular Cleans
If you are on a regular cleaning schedule (e.g. every 4 or 8 weeks), we will visit automatically.
You do not need to be at home as long as we have safe access to the property.
10. Privacy
We respect your privacy and only collect the information needed to provide our services.
Your details are never shared or sold to third parties.
11. Changes to Terms
We reserve the right to update these Terms of Business from time to time. The latest version will always be available on our website.